FAQ (Frequently Asked Questions)
This page is under construction, and new topics will be added as needed.
1. When is my water bill due?
Payment must be received no later than the 20th of the month. There is no grace period. There is a drop box outside the office if delivering a payment in person after office hours. If the 20th falls on a weekend, payment must be received by 9:00am on Monday. Payment penalties are applied to accounts as of 9:00am the 21st or following business day (i.e. if on a weekend, 9:00 am Monday morning).
2. Can I pay my water bill on-line?
Not at this time. If you complete a credit card authorization form, you can pay via debit or credit card each month with a phone call or e-mail. Contact the office at 480-988-2731 for the authorization form.
3. How do I open a new account?
New account forms can be e-mailed to you if you call the office at 480-988-2731. There is a security deposit of $200 and a non-refundable connection fee of $25 to establish an account.
4. How do I order a water meter for new construction?
Call the office at 480-988-2731 and a staff member will come to your work site and generate an estimate for the cost of a new meter. We charge only our actual cost for new meters/installation. The amount is dependent upon how far the new meter will be from our water main and the underground work required to connect it.
5. Water prices seem high.
Our domestic water rates have not changed in more than five years. We do not take CAP water; all of our water is drawn from wells located around the district and processed at our plant on Valencia.
6. How does irrigation work?
Water is pumped from our wells located around the District to pipes that run underground to your property. Water is scheduled every week, alternating weeks between north and south sides of San Tan Blvd. You must establish a water account separate from your domestic account with the office. Irrigation water is purchased in advance, and water is scheduled according to where water is ordered and how much is ordered. You can sign up on the board outside the office if you have funds in your irrigation account or purchase on-line through this website. You must purchase or sign up for irrigation by 9:00am Monday (of your north or south side week) in order to receive irrigation that week. Requests for irrigation close promptly at 9:00 am. The Zanjero takes the requests at 9:00am and creates a schedule based on where he needs to deliver water. This process is done every single week, and is published by 1:00 pm Tuesday each week. The schedule is posted on this website and on the board outside the office. You will not be notified of your irrigation time, you are responsible to look on the website or board outside the office to find out when you are scheduled to receive water. Irrigation typically begins on Wednesday and runs through Sunday, depending on the orders received that week. During the summer months when demand is highest, we deliver water 24 hours a day in order to meet the needs of our residents. So there will be times when you will be irrigating in the middle of the night. Conversely, during winter months if there is not enough demand to support starting the pumps, water for the week may be cancelled at the discretion of the Zanjero.
You are responsible to accept water at the time assigned to you. It is imperative that you open and close your risers on time so that you do not take water that someone else has paid for. You may not close your risers early – it may cause standpipes to over flow and flood roadways, or might damage underground pipes. If you have too much water, ask a neighbor if they can take some of your water or open early.
7. Can I request irrigation by appointment, or only on the weekend?
No. Irrigation is scheduled every week according to how much water is ordered and where it needs to be delivered. The Zanjeros make every effort to inconvenience as few people as possible, but we will not always be happy with the time we are assigned. What some residents do is work with their neighbors to open and close risers if one cannot be home when water is being delivered; others hire someone to do it for them.
8. Can I cancel irrigation after the schedule has been created?
If you cancel irrigation that you have purchased or signed up to receive, there is a cancellation fee of $25, as the Zanjero will need to rework the schedule to take your time out of the plan.
9. How much is irrigation?
Most wells are set to deliver the same rate of water, which is charged at $21 per hour. Well #2, which serves some north side residents, has a lower flow rate and so is billed at $19 per hour. The rate for Well #2 will increase to $20 per hour effective April 1, 2018. The minimum order is 30 minutes.
10. Who is responsible for fixing berms?
Each property owner is responsible for keeping their berms in good condition. Gophers are a nuisance for all of us and we must be vigilant in taking care that berms are not compromised.
11. What about the easement on my property held by CHCID?
As a public utility like SRP or Century Link, CHCID has easements across parcels where we have domestic or irrigation lines underground. When either a planned or emergency water line repair requires us to excavate in our easement, every effort is made to disrupt both water service and the area excavated AS LITTLE AS POSSIBLE. If there is an easement on your property, it is your responsibility to maintain the area and allow CHCID employees unfettered access to the easement. Keeping utility easements clear helps us perform routine maintenance (e.g. repair a pipe), construct improvement projects (e.g. replace pipe where water needs increase due to construction), and repair water lines during emergencies.
An obstruction (such as a fence) in the way lengthens water outage or interruption by requiring CHCID to move obstructions out of the way. The damage caused by moving an object out of the way or removing a fence is not CHCID’s responsibility. CHCID, by the rights of the easement, has the power to do what it takes to maintain the utility.
By law, utilities such as CHCID have the right to mark utility locations in a discrete, non-obtrusive manner, within the boundaries of the utility easement. The type, color and location of these markings are regulated under state law.
Although CHCID makes every effort to limit damage to landscaping, fencing or ground cover (such as gravel, plants or grass), all damages located within the boundaries of the utility easement are the responsibility of the land-owner.